Return and Refund Policy

At HRG Electrical, we are committed to providing high-quality products and customer satisfaction. This Return and Refund Policy outlines the terms and conditions for returning products and requesting refunds, in accordance with South African laws.

1. General Return Policy

• If you are not satisfied with your purchase, you may return the product within 30 days of receipt for a refund or exchange, provided the item is in its original condition and packaging. However, HRG reserves the right to reject/refuse a return and/or refund based on our own discretion.
• All returns must be accompanied by a valid proof of purchase, such as a receipt or order confirmation.

2. Returns Process

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at hrgelecsales@gmail.com or 011 425 3742 to request a return authorization.
2. Prepare Your Return: Pack the item securely in its original packaging, including all accessories and documentation.
3. Ship the Item: Send the item to the address provided by our customer service team. You are responsible for the return shipping costs unless the return is due to an error on our part.

3. Refunds

• Once we receive and inspect the returned item, we will process your refund within 14 working days.
• Refunds will be issued using the same payment method used for the original purchase. Please note that it may take additional time for your bank or credit card provider to process the refund.

4. Manufacturer Warranty

• All products sold by HRG Electrical are backed by the manufacturer's warranty. If you experience any issues with a product, please refer to the warranty information provided by the manufacturer.
• In the event that a warranty claim is rejected by the manufacturer, HRG Electrical will not be held responsible for the outcome of the claim or for any costs incurred.

5. Non-Returnable Items

The following items are not eligible for return:

• Products that have been used or installed.
• Custom or special orders.
• Items not in their original packaging.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will arrange for a replacement or refund, subject to the manufacturer’s warranty terms.

7. Changes to This Policy

HRG Electrical reserves the right to update this Return and Refund Policy at any time. We will notify you of any changes by posting the updated policy on our website. Your continued use of our services after any modifications indicates your acceptance of the revised policy.

8. Contact Us

If you have any questions or concerns regarding this Return and Refund Policy, please contact us at:

Phone: 011 425 3742
Email: hrgelecsales@gmail.com
Address: 87 Pretoria Road, Benoni, South Africa

Thank you for choosing HRG Electrical! We appreciate your business and are here to help with your electrical supply needs.